What can brown do for you?
Posted by Tim Fri, 30 Dec 2005 00:19:00 GMT
Apparently they can deliver packages to your doorstep while you are home and not make a sound. You won’t even know the pacakges have arrived until you check the tracking information, and you won’t find the package after a complete walk around your house. Then they won’t assist you when you call their customer service line, they will only direct you to your shipper. Shippers can initiate a trace, customer service can not.
More to follow as the drama unfolds.
UPDATE: I ran into the driver yesterday afternoon. He recalled delivering two packages in my neighborhood, and the small box ended up at 1039 (instead of 1045). He told me to check with them, and then start the trace if they didn’t have my stuff. They weren’t home at the time, but my sister found the box sitting on our doorstep when she left for work this morning.
So in the end we have a helpful driver, a nice neighbor, and a paralyzed customer service desk.